Welcome to stationonenew.com. If you have any problems using our website, please refer to the following FAQ clauses. We hope this information can help you solve your problem.
Account and Login Issues
If you have forgotten your password, please click the “Forgot Password” link on the login page and follow the instructions to reset your password.
If you are unable to log in, please make sure that you have entered the correct email address and password. If the problem persists, please contact customer support.
Order and Payment Issues
You can check the status of your order through the “My Orders” page. If you need to cancel or modify an order, please contact us as soon as possible before the order is processed.
We accept a variety of payment methods, including credit cards, debit cards, and PayPal. If you have any problems with payment, please confirm that your payment information is correct or contact your bank.
Shipping and Delivery Issues
We offer a variety of shipping options, please refer to our Shipping Policy for specific details. After your order is processed, you will receive an email with tracking information.
If your order does not arrive on time or there is any problem with the item you received, please contact us as soon as possible.
Return and Refund Issues
If you need to return an item, please submit a return request within 30 days of receiving the item. Please refer to our Return Policy for detailed return procedures.
Refunds will be processed once we have received and verified the returned merchandise. Refund times may vary depending on payment method.
Technical Issues with the Website
If you experience technical issues while browsing or using the Website, please try clearing your browser cache or switching browsers and try again.
If technical issues persist, please contact us at elenacantarero@stationonenew.com and we will assist you.
If you do not find the information you need in the above terms or require further assistance, please do not hesitate to contact our Customer Support team. We are committed to providing you with an excellent service experience.