Thank you for shopping at stationonenew.com! We offer a refund if you are not completely satisfied with your purchase. Please read the refund terms below carefully to understand the specific refund process and conditions.

Refund Request

To request a refund, please contact our customer service team within 30 days of receiving the product. Please ensure that the product is unused, undamaged and in its original packaging.
Return Process

After submitting your refund request, we will provide you with a return address and relevant instructions. Please ship the product back to us with the order number and reason for the return in the package.
You are responsible for the shipping costs of the return unless the product is returned due to our error or damage.
Refund Processing

Once we receive and inspect your return product, your refund will be refunded to the original payment method. Refund processing usually takes 5-10 business days, and the specific time may vary depending on the payment method.
If the product is eligible for a refund, you will receive a confirmation email notifying you that the refund has been processed.
Situations where a refund is not available

Refunds are not available in the following situations:
The product has been used or damaged.
The product is not in the original packaging or is missing original contents such as accessories, instructions, etc.
Refund requests beyond 30 days.
Special Items

Some special items, such as custom or promotional items, may not be eligible for the standard refund policy. The specific terms will be clearly stated at the time of purchase.
Partial Refunds

In some cases, you may be able to get a partial refund. For example, the item was returned with obvious signs of use or damage, but still has some use value.
Order Cancellations

If you cancel your order before it ships, you will receive a full refund. Please contact customer service as soon as possible to avoid the complications of canceling after shipping.
If you have any questions or need help with our refund policy, please contact us at suelenacantarero@stationonenew.com. We will do our best to help you and ensure that you have a satisfactory shopping experience.